Frequently Asked Questions
Everything you need to know about your Hairvivi experience
What makes Hairvivi wigs different from other brands?
Hairvivi is known for our '4-in-1' technology which includes a pre-plucked hairline, pre-bleached knots, a pre-installed piano elastic band, and a fake scalp for the most natural look right out of the box.
How long does shipping take for my order?
For in-stock wigs, processing usually takes 1-3 business days. Shipping via DHL or FedEx typically takes 3-5 business days depending on your location. Custom orders may require additional processing time.
Can I return my wig if I am not satisfied?
Yes, we offer a 15-day return policy. The wig must be in its original condition, meaning the lace must be uncut, the hair unwashed, and all original packaging must be intact.
Do you offer international shipping?
Yes, we ship worldwide. Most international orders are shipped via DHL or FedEx to ensure fast and secure delivery to our global customers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay to make your purchase more convenient.
How do I choose the correct cap size?
We offer small, medium, and large cap sizes. We recommend measuring your head circumference and referring to our size guide on the product page to ensure a secure and comfortable fit.